First up, apologies for the as ever intermittent nature of posting here. It's been a year. Suffice to say all that stuff you hear about hosputality being in serious trouble is, well, it's not far off. Working harder than ever, busier than ever and yet still, somehow, treading water and getting nowhere. This isn't, however, a post to whinge (though it could perhaps serve as a gentle reminder that if you do have a pub, cafe or restaurant that's dear to you, maybe make an excuse to pop in sooner rather than later, if you can), more to explain that the pub is taking up even more of my headspace than usual, hence lack of posts/contact/general human interaction, as rhe answernto the the eternal question, how do you more with less, is generally, um, me. That said, the apology isn't too distantly related to what I wanted to write about today, which is the peculiar joy to be had from being first in the kitchen of a morning. Naturally, as the work piles up, and to keep hours...
I have written here several times down the years about customer complaints, both justified and idiotic. Working in hospitality they are an ineivitability. No matter how good you are, how consistent, you will get complaints. Very few of them stick in the memory, but some, by virtue of their extreme idiocy, do. And one popped into my mind as I was plating up a dish this lunchtime, and I thought, why not, it's as good a thing to write a blog about as any. It's also an entertaining example of how events can play out in ways you may not expect at the time. It sticks in the mind as it combined stupidity with a petty malice and venality which leaves me with no qualms about taking the piss out of it publicly. I rarely let bad reviews lie, if I feel they're unfair I might demur, if I feel they're reasonable I'll make a point of apologising. If they're stupid I'll take pleasure in replying very politely. This one got ignored. It happened on a Sunday, which is another ...