Coastalblog

I have written here several times down the years about customer complaints, both justified and idiotic. Working in hospitality they are an ineivitability. No matter how good you are, how consistent, you will get complaints. Very few of them stick in the memory, but some, by virtue of their extreme idiocy, do. And one popped into my mind as I was plating up a dish this lunchtime, and I thought, why not, it's as good a thing to write a blog about as any. It's also an entertaining example of how events can play out in ways you may not expect at the time. It sticks in the mind as it combined stupidity with a petty malice and venality which leaves me with no qualms about taking the piss out of it publicly. I rarely let bad reviews lie, if I feel they're unfair I might demur, if I feel they're reasonable I'll make a point of apologising. If they're stupid I'll take pleasure in replying very politely. This one got ignored. It happened on a Sunday, which is another ...